After speaking with a 3rd customer service representative at ToysRUs online about the price discrepancy in Art-Titude Sasha
and the other Art-Titude Moxie Girlz, I have come to the conclusion that a discount for Sasha was never intended online.
During today's call, I was told that the online price is not necessarily the same as the in-store price for items. I can accept that, but as I pointed out to the CS associate, the other Art-Titude dolls
(Lexie, Sophina, and Avery) are discounted while Sasha is not. The CS associate attempted to explain:
- The sale is on "select" dolls.
- Sasha's retail is really $22.99 (I haven't seen this price anywhere in my area).
- She is discounted to $17.99 at a NY Toys R Us.
- She is not on the same promotion as the other Art-Titude dolls.
It is true that NOW Sasha is not on the same promotion as the other dolls, but earlier this week when the sale commenced, all Art-Titude dolls had the same "SAVE $10 of any purchase of $30 or more!
" promotion written in red print below their online images. That promotion has been removed from all dolls except Sasha and replaced with "SALE ~ Hurry ends 10/03!
Instead of lowering Sasha's price to match that of the other Art-Titude dolls' lowered online price, TRU online removed the promotion from the others and kept their prices at $14.99. This is their work around to keep Arti-Tude Sasha's price at the regular price of $19.99.
The games merchants play.